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TOTAL QUALITY MANAGEMENT

This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.

In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.

Total Quality Management

Total Quality Management (TQM), is an integrated approach in satisfying customer needs in totality on continuing basis, through involvement of each and every employee of the organization, making continuous improvement on one side and an appropriate cost effective technology on the other side. It is a management philosophy for professional excellence that too through customer orientation. With the rapid advancement in technology and awareness, the users (customers) have become highly quality conscious and demands quality, reliability and safety in product and service. In view of this, industries need to upgrade their quality continuously. Product and service quality requires managerial, technological and statistical concepts throughout all the major functions of an organization. The concepts like strategic management, competitive bench marking, self–managing teams, getting it right first time, zero defects, employee empowerment are important as a move towards Total Quality Management (TQM). This book provides a fundamental and comprehensive coverage of Total Quality Management (TQM) in simple and easy to understand language. The book is divided in to two parts, Part–I covers the principles and practices of TQM, while part–II covers the tools and technology of TQM. The book covers the syllabi of various university and therefore, should serve the needs of students of MBA and those of engineering, technology, and related disciplines. The professionals too will find this book to be a valuable reference in the field.

This book provides a fundamental and comprehensive coverage of Total Quality Management (TQM) in simple and easy to understand language.

The Practice of Public Relations

For courses in public relations. Prepares Students for Public Relations Work with an Emphasis on Ethics and Contemporary, Real-world Applications Featuring an intensely practical approach that favors reasoning, justification, and applications that work, The Practice of Public Relations prepares students for contemporary public relations work in the changing landscape of the 21st century. Fraser Seitel's writing combines a contemporary, real-life approach that marries his experience in the field with a light-hearted, energetic prose style. This Thirteenth Edition has been thoroughly updated to include recent public relations cases with a continued emphasis on ethics, using examples that span several fields and countries. Building on the successes of the previous edition, this text remains the most visual text on the market, as well as the most comprehensive in its discussion of social media as it relates to public relations.

Building on the successes of the previous edition, this text remains the most visual text on the market, as well as the most comprehensive in its discussion of social media as it relates to public relations.

Pengembangan pengelolaan sekolah dalam peningkatan kompetensi guru : berdasarkan hasil penelitian terhadap upaya peningkatan kompetensi guru

Upaya meningkatkan kompetensi dan profesionalisme guru yang diberikan melalui program Guru Pembelajar, cenderung tidak menghasilkan seperti yang diharapkan. Setelah memperoleh pelatihan pun guru tidak memperlihatkan perubahan yang signifikan, sehingga diprediksi tidak akan terjadi perubahan pula terhadap kinerja dan hasil pembelajaran yang dicapai siswa. Dengan sikap optimistik, penyelenggaraan pelatihan tetap diberikan guru oleh Ditjen GTK dengan berganti nama menjadi program Pengembangan Keprofesian Berkelanjutan (PKB). Pelatihan memang perlu diberikan kepada guru, namun perhatian pun perlu di arahkan kepada faktor eksternal lain. Guru yang telah memperoleh ilmu dalam pelatihan, tidak akan mengalami perubahan perilaku pembelajaran, apabila tidak didukung oleh kondisi dan situasi lingkungan yang kondusif. Oleh karena itu pengembangan pengelolaan sekolah untuk menciptakan kondusifitas lingkungan sekolah pun menjadi penting diperhatikan, sehingga dapat memotivasi, menstimulir, dan mendorong pihak-pihak di sekolah untuk mewujudkan kinerja secara baik dan terarah. Dalam koteks guru, kondusivitas lingkungan sekolah menjadi masukan bagi guru dalam mengembangkan pengelolaan pola pembelajarannya. Untuk yang terakhir itu diajukan pemikiran tentang konsep siklus pengelolaan pembelajaran yang diharapkan dapat menjadi pedoman, acuan, dan penuntun bagi guru.

Upaya meningkatkan kompetensi dan profesionalisme guru yang diberikan melalui program Guru Pembelajar, cenderung tidak menghasilkan seperti yang diharapkan.

Wired Together: Teacher education and professional development

This volume is part of a series which focuses on educational problems and opportunities that are solved or enhanced using computer-mediated communication. Policies, issues and teacher education are also addressed as they relate to CMC in the classroom.

Opportunities for professional growth must provide sufficient support to ensure teachers do not experience more of the frustration and stress usually associated with inservice training . TIME Time is the primary factor in determining ...

Cerita Guru di Atas Garis

Apa maksudnya di atas garis? Garis seperti apa atau garis apa? Garis khatulistiwa atau garis kehidupan atau apa? Pertanyaan itu muncul tatkala buku Siswa di Atas Garis dan Guru di Atas Garis lahir. Demikian pula kakak dari buku yang ada di tangan Anda ini, Pribadi di Atas Garis. Rentetan pertanyaan itu tentu membutuhkan jawaban. Di atas garis merupakan frasa biasa yang bisa bermakna di atas rata-rata. Di atas garis berarti tidak sekadar apalagi di bawah standar. Di atas garis berarti melampaui ambang normal, ambang batasnya, melebihi aturan biasa. Buku Cerita Guru di Atas Garis, unik ditulis bukan hanya oleh guru, motivator, tetapi berbagai latar belakang profesi, bahkan seorang hakim yang telah menjadi Ketua Pengadilan Negeri pun urun rembuk menorehkan kisah inspiratif gurunya semasa SMA.

Buku Cerita Guru di Atas Garis, unik ditulis bukan hanya oleh guru, motivator, tetapi berbagai latar belakang profesi, bahkan seorang hakim yang telah menjadi Ketua Pengadilan Negeri pun urun rembuk menorehkan kisah inspiratif gurunya ...

Ali Sadikin, visi dan perjuangan sebagai guru bangsa

Political biography of Ali Sadikin, retired navy general and former Governor of Jakarta Province.

Penyiapan prajurit yang profesional pun mendapatkan perhatian yang besar dengan pendirian lembaga pendidikan untuk mendidik calon - calon prajurit strata tamtama , bintara , dan perwira , serta pengiriman prajurit ALRI untuk mengikuti ...

Teacher Education

The Key to Effective School Reform

Argues that the key to improving schools is to establish policies and programs which support teacher education institutions and public schools in order to create quality teacher-training programs.

The authors first address the history of educational philosophy, including John Dewey, Robert Hutchins, Theodore Brameld, Ivan Illich, and present-day educational theorists.