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Total Quality Management and Operational Excellence

Text with Cases

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989.

Human Resource Management

This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques. Considering the intensely competitive nature of business today, this book focuses on practical applications that all managers can use to deal with their HR-related responsibilities, while being able to defend their plans and contributions in measurable terms. A five-part format begins with an introduction, and then covers recruitment and placement, training and development, compensation, and labor relations and employee security. For all human resource personnel and managers.

This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques.

The Structure of Schooling

This comprehensive reader in the sociology of education examines important topics and exposes students to examples of sociological research on schools. Drawing from classic and contemporary scholarship, the editors have chosen readings that examine current issues and reflect diverse theoretical approaches to studying the effects of schooling on individuals and society.

This comprehensive reader in the sociology of education examines important topics and exposes students to examples of sociological research on schools.

PowerPoint 2007 Bible

Examines the new features and enhancements of the presentation software, describing the new user interface and explaining how to combine text, animation, video, photographs, sound effects, narration, and other features into a professional-looking presentation.

In this comprehensive guide to PowerPoint 2007, experienced author and trainer Faithe Wempen shows you how to do both.

Tafsir Al-Amtsal (Jilid I)

Tafsir Kontemporer, Aktual, dan Populer

Setiap zaman mempunyai pelbagai tipologi, kemestian, dan tuntutannya sendiri. Semua itu beranjak dari situasi dan kondisi sosial, serta dari ditemukannya masalah-masalah baru dan pemahaman-pemahaman baru pada zaman itu. Bersamaaan dengan itu, setiap zaman juga mempunyai problema, kerumitan, dan kendala yang muncul akibat perubahan sosial dan budaya. Semua itu adalah bagian dari sebuah proses sejarah masyarakat. Artinya, pelbagai problema yang samar, kendala, dan kerancuan tak terkecuali juga menghampiri generasi masa kini. Untuk menyelesaikan hal-hal ini, setidaknya terdapat dua langkah. Pertama, mengulangi kembali penulisan khazanah-khazanah ilmiah dan intelektual Islam dengan bahasa kontemporer dan mempersembahkan ajaran-ajaran yang tinggi itu melalui konteks kekinian kepada ruh, jiwa, dan akal generasi masa kini. Kedua, menginferensi (istinbāth) pelbagai kebutuhan dan tuntutan-tuntutan yang berkaitan dengan zaman ini dari dasar-dasar universal Islam. Kitab Tafsīr al-Amtsāl ini disusun berdasarkan dua langkah dan tujuan tadi. Ditulis oleh seorang ulama masa kini, Syekh Nasir Makarim Syirazi, kitab tafsir ini lebih menekankan pada problema-problema konstruktif kehidupan—materiil ataupun spiritual—dan problema-problema sosial secara khusus, dan berkaitan secara dekat dengan kehidupan individual dan sosial. Ringkasnya, Tafsīr al-Amtsāl dirancang untuk menjawab pelbagai kebutuhan dan problema kekinian. Penulisannya jauh dari penggunaan istilah-istilah ilmiah yang rumit, sehingga ia dapat bermanfaat bagi semua kalangan. Terjemahan terkait dengan ayat ditampilkan secara jelas, akurat, dan menarik. Arti kata-kata dan asbāb al-nuzūl (sya‘n al-nuzūl) lebih diperhatikan, lantaran keduanya mempunyai peranan dalam pemahaman arti sebuah ayat. Tafsir semacam ini tentu saat ini sangat dibutuhkan, lantaran—seperti ungkapan Imam Ja’far Shadiq—“Orang yang mengetahui zamannya tidak akan bingung dan takut oleh timbulnya problema dan tantangan.”

Dengan demikian, manusia memerlukan pendidikan sejalan dengan kadar keperluannya pada ilmu. Manusia harus disempurnakan akalnya dan diarahkan instinknya menuju tujuan yang benar. Karena itulah para nabi, di samping merupakan pengajar ...