This book is very much helpful to persons dealing with banking services, and business man and executives of companies, students and general public as a whole.Internet banking can also be used on mobile phones.
The evolution of e-banking revamped the role of banks from just being a service provider to a financial supermarket that provides all kind of possible services with no loss of time. In spite of its incredible advantages it could not become the first choice of users. Particularly in developing countries people still hesitate to adopt electronic channels as their primary payment option. To address the issue the present book attempts to provide thoughtful insight to different issues and concerns about e-banking in India. It entails a detailed discussion of electronic payment and settlement system. Empirical studies discussed in the book unfold the customer's satisfaction with e-bankqual and deliberate employees perspective towards click banking. The book also submits few recommendations to mitigate the risks deterring the spate of e-banking in India.
We all do business online in one form or another and in this new globalised dispensation, e-Banking has helped to vastly enhance the symbiotic relationship between banks and their customers. But, there are also challenges; some technological in the form of hardware and software deficiencies and some non-technological such as issues of consumer trust and confidence and access to ICTs. One threat not addressed in the electronic banking literature however, is Fear. In Fear of Cybercrime: Lessons for the Global E-Banking Sector, Lloyd Waller, Corin Bailey and Stephen Johnson address this gap by examining the extent to which fear of cybercrime threatens e-banking. How persons view crime, how much they fear it and their responding actions are examined in the context of the pervasiveness of information technology and the influence of news media. A must-read for bankers and policymakers in particular, but also for academics, Fear of Cybercrime is a useful tool in guiding industry players as to the strategies necessary to lower consumer risk perception and increase protection of personal data.
In Fear of Cybercrime: Lessons for the Global E-Banking Sector, Lloyd Waller, Corin Bailey and Stephen Johnson address this gap by examining the extent to which fear of cybercrime threatens e-banking.
The increase in computer crime has led to skepticism about the move made by the banks to introduce e-banking. Some view this as a noble move which has made the banking system more efficient, reliable and secure, while others view it as a risky and insecure way of banking. This book discusses the various computer threats and the security mechanisms put in place to ensure that e-banking is secure. The areas that still need some improvements with respect to elements of information security are highlighted. The knowledge gained from this book is aimed at helping the banks and its customers in decision making; other organizations since information security does not only affect banks. Any organization that has information and information systems is subject to attack although the risk will vary with the nature of industry. Further, this book will benefit scholars in the field of information systems, computer security and the business people who value the quality of services their organizations offer to their clients.
Further, this book will benefit scholars in the field of information systems, computer security and the business people who value the quality of services their organizations offer to their clients.
An Evaluation of the Usability of Internet Banking Websites in Lebanon
With the increased competition and globalization, the Lebanese banking sector is shifting towards easier and more convenient banking services. The Internet has allowed banks' users to access their accounts and perform their desired transact ions while enjoying anytime-anywhere banking services. However, this shift into the Internet banking industry requires continuous exami nation for its usability and effectiveness. In the past few years, more efforts has been directed towards designing usable and easy to navigate websites in orde r to ensure higher level of user satisfaction. This paper examined the internet banking sector in Lebanon by targeting users fr om different banks and with different internet banking experience. The main obje ctive is to pin point major usability problems that face the Lebanese banks and to recommend proper solutions.
Customers who have the technological understanding are growing in number and these customers prefer a distribution system that is based on information technology. Response to this need of customers with traditional banking systems is relatively expensive. Thus, getting the appropriate technology is essential to remain in the market for banks. E-banking provides numbers of opportunities for the banks and customers in the way they organize the financial product development, delivery channel, costs and marketing. In this book an attempt has been made to identify the important challenges for development of electronic banking in India and with the help of the various models we explored some possible implications of both opportunities and challenges that may arise as results of the implementation of e-banking system.
In this book an attempt has been made to identify the important challenges for development of electronic banking in India and with the help of the various models we explored some possible implications of both opportunities and challenges ...
