Electronic banking (E-banking) is a generic term encompassing internet banking, telephone banking, mobile banking etc. Several initiatives taken by the Government of India as well as the Reserve Bank of India (RBI) have facilitated the development of E-banking in India. The Government of India enacted the IT Act, 2000 with effect from October 17, 2000, which provides legal recognition to electronic transactions and other means of electronic commerce. The existing regulatory framework over banks has also been extended to E-banking. It covers various issues that fall within the framework of technology, security standards and legal and regulatory issues. This book contains 12 articles by scholars specialising in the area of banking.
It covers various issues that fall within the framework of technology, security standards and legal and regulatory issues. This book contains 12 articles by scholars specialising in the area of banking.
Banking is the lifeline of an economy. The present and future of any country depends upon the success and development of banking. The objective can't be achieved with the traditional banking as now is the age of technology. Indian banking industry, today, is in the midst of an IT revolution. The competition among the banks has led to the increasing total banking automation in the Indian banking industry.This book presents an overview of E-Banking in India through a comparative study of public sector banks, private sector banks and foreign banks. It analysis the progress of E-Banking in the country by emphasizing on four major components i.e. ATM, Credit cards, Mobile Banking and Internet Banking. These components of E-Banking are studied individually to know the customer satisfaction and the problems associated with each. Book also highlights the various E-banking services provided by these banks and also the prospects and problems associated with E-Banking. Risk management strategies used by these banks have also been studied
The competition among the banks has led to the increasing total banking automation in the Indian banking industry.This book presents an overview of E-Banking in India through a comparative study of public sector banks, private sector banks ...
The evolution of e-banking revamped the role of banks from just being a service provider to a financial supermarket that provides all kind of possible services with no loss of time. In spite of its incredible advantages it could not become the first choice of users. Particularly in developing countries people still hesitate to adopt electronic channels as their primary payment option. To address the issue the present book attempts to provide thoughtful insight to different issues and concerns about e-banking in India. It entails a detailed discussion of electronic payment and settlement system. Empirical studies discussed in the book unfold the customer's satisfaction with e-bankqual and deliberate employees perspective towards click banking. The book also submits few recommendations to mitigate the risks deterring the spate of e-banking in India.
