A total approach to TQM that guarantees success. TQM is so multifaceted--and afects so many apsects of an organization--that embracing it piecemeal often leads to disaster. The answer? The complete, integrated approach quality expert John Hradesky lays out in Total Quality Management Handbook. You'll find the entire TQM process set forth in 10 interrelated tracks (foundation, implementation, cultural, rewards systems, team building, management skills, core techniques, customer focus, advanced techniques, and train the trainer) you can follow to create and sustain results over time. For each track you get: workshop materials for forging the employee knowledge, skills and behavior to support company goals; guidelines for building effective work teams; needs assessment techniques for uncovering deficiencies and tailoring training to match your needs, procducts, and culture; much more.
This comprehensive handbook explains the concept of TQM, and describes in detail the requirements for designing and implementing a successful TQM programme.
This is the first book to clearly assess the increasingly important area of communication of risk in the health sector. We are moving away from the days when paternalistic doctors managed healthcare without involving patients in decision making. With the current emphasis on patient empowerment and shared decision making, patients want and need reliable, comprehensive and understandable information about their conditions and treatment. In order to make informed decisions, the people concerned must understand the risks and benefits associated with possible treatments. But the challenge for health professionals is how best to communicate this complex medical information to diverse audiences.
This is the first book to clearly assess the increasingly important area of communication of risk in the health sector.
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical ...
Public Relations Writing is intended for students who plan to work as public relations practitioners. The fundamentals of “Writing” is emphasized above all else and the author provides instructions on organizing releases for everything from broadcast radio to Twitter.
Public Relations Writing is intended for students who plan to work as public relations practitioners.
A reference on basic physical and chemical properties of current building materials, for students, architects, designers, structural engineers, contractors, and specification writers. Following the CSI Masterformat, the guide outlines the relationship between structure, properties, and performance, and details properties of interior and exterior materials such as concrete, polymers, woods, roofing materials, and protective finishes, discussing common problems. Contains key terms and questions, plus bandw photos. Annotation copyright by Book News, Inc., Portland, OR
Following the CSI Masterformat, the guide outlines the relationship between structure, properties, and performance, and details properties of interior and exterior materials such as concrete, polymers, woods, roofing materials, and ...
