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Beyond Total Quality Management

Toward the Emerging Paradigm

Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.

While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical ...

Management

Basic Elements of Managing Organizations

Consists of nine parts: the study of management; individuals and work; managerial leadership; planning and controlling; structuring organizational systems; management and sociotechnical organization; managing organizational conflict; managing organizational change; and career problems.

Consists of nine parts: the study of management; individuals and work; managerial leadership; planning and controlling; structuring organizational systems; management and sociotechnical organization; managing organizational conflict; ...

Human Resource Management

Gaining a Competitive Advantage

As shown in quadrant 3, job analysis can provide information about the worker and be presented in a very standardized format. This allows for comparisons ... Each of these job-analysis techniques yields different types of information.

Microsoft Office Word 2003: A Professional Approach, Specialist Student Edition w/ CD-ROM

McGraw-Hill Technology Education’s Professional Approach Series presents exercises in real-life business situations so students get hands-on experience working on actual projects--the best way to prepare them for the on-the-job challenges they'll face. Each lesson contains up to 25 skill-applications and 5 end-of-unit skill-applications that take students from simple to complex situations. The Office 2003 texts complete instruction in all skill sets and activities for the appropriate Microsoft Office Specialist Certification (MOS) Exams.

The Office 2003 texts complete instruction in all skill sets and activities for the appropriate Microsoft Office Specialist Certification (MOS) Exams.