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Quality Management for Organizational Excellence

Introduction to Total Quality

This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training.

This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world.

Cutlip and Center's Effective Public Relations

Rev. ed. of: Effective public relations / Scott M. Cutlip, Allen H. Center, Glen M. Broom. 9th ed. 2006.

"This is a textbook for courses in Introductory public relations.

Writing Right for Broadcast and Internet News

This book takes a nuts-and-bolts approach to news writing for radio, television and the Internet, emphasizing the unique, first-hand experiences of the authors. Writing Right for Broadcast and Internet News covers the basics of writing for all three electronic media-television, radio and the Internet-from terminology and how stories should look on the printed page to determining exactly what to write. This book will also show you how to gather news and will get tips for conducting effective interviews and developing your own writing style. For anyone interested in launching a career as a news writer.

Surprise endings : A writing technique best used in feature writing that withholds some key facts until the end of the story . Transcribing : The process of listening to recordings of interviews and typing up what was said word for word ...

Mass Communication Theories

Explaining Origins, Processes, and Effects

Mass Communication Theories: Explaining Origins, Processes, and Effects explores mass communication theories within the social and cultural context that influenced their origins. An intimate examination of the lives and times of prominent mass communication theorists both past and present bring the subject to life for the reader.

This book offers the following features: Includes four new theories (ch. 15, Information Utility Theory; ch.17, Social Expectations Theory; ch.20, Creeping Cycle of Desensitization; ch.23, Collateral Instruction Theory) developed ...

Qualitative Research Methods for the Social Sciences

ALERT: Before you purchase, check with your instructor or review your course syllabus to ensure that you select the correct ISBN. Several versions of Pearson's MyLab & Mastering products exist for each title, including customized versions for individual schools, and registrations are not transferable. In addition, you may need a CourseID, provided by your instructor, to register for and use Pearson's MyLab & Mastering products. Packages Access codes for Pearson's MyLab & Mastering products may not be included when purchasing or renting from companies other than Pearson; check with the seller before completing your purchase. Used or rental books If you rent or purchase a used book with an access code, the access code may have been redeemed previously and you may have to purchase a new access code. Access codes Access codes that are purchased from sellers other than Pearson carry a higher risk of being either the wrong ISBN or a previously redeemed code. Check with the seller prior to purchase. -- Qualitative Research Methods - collection, organization, and analysis strategies This text shows novice researchers how to design, collect, and analyze qualitative data and then present their results to the scientific community. The book stresses the importance of ethics in research and taking the time to properly design and think through any research endeavor. Learning Goals Upon completing this book, readers should be able to: Effectively design, collect, organize, and analyze data and then to present results to the scientific community Use the Internet as both a resource and a means for accessing qualitative data Explore current issues in the world of researchers, which include a serious concern about ethical behavior and protocols in research and a more reflexive and sensitive role for the researcher Recognize the importance of ethical concerns before they actually begin the research collection, organization, and analytic process Understand basic elements associated with researcher reflexivity and research voice Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit: www.mysearchlab.com or you can purchase a ValuePack of the text + MySearchLab with eText (at no additional cost). ValuePack ISBN-10: 0205824617 / ValuePack ISBN-13: 9780205824618

This text shows novice researchers how to design, collect, and analyze qualitative data and then present their results to the scientific community.

Human Resource Management

This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques. Considering the intensely competitive nature of business today, this book focuses on practical applications that all managers can use to deal with their HR-related responsibilities, while being able to defend their plans and contributions in measurable terms. A five-part format begins with an introduction, and then covers recruitment and placement, training and development, compensation, and labor relations and employee security. For all human resource personnel and managers.

This classic, readable book does the best job at covering the current issues within HRM, and provides a complete, comprehensive review of essential personnel management concepts and techniques.

Applied Psychology in Human Resource Management

Psychological theories, complete with tools and methods, for dealing with human resource issues. Interdisciplinary and research-based in approach, Applied Psychology in Human Resource Management integrates psychological theory with tools and methods for dealing with human resource problems in organizations and for making organizations more effective and more satisfying places to work. The seventh edition reflects the state of the art in personnel psychology and dramatic changes that have recently characterized the field, and outlines a forward-looking, progressive model toward which HR specialists should aim.

Interdisciplinary and research-based in approach, Applied Psychology in Human Resource Management integrates psychological theory with tools and methods for dealing with human resource problems in organizations and for making organizations ...

Communication and Communication Disorders

A Clinical Introduction

Normal 0 false false false MicrosoftInternetExplorer4 Featuring contributions from leading experts, "Communication and Communication Disorders: "" A Clinical Introduction, 4e "blends science, clinical applications, and introductory concepts to help readers develop a sound understanding of the field. Appropriate for both majors and non-majors, the text's consistent format and unifying organization address communication disorders involving articulation, fluency, voice and swallowing, language, and hearing. Focusing on communication disorders over the lifespan, the text balances speech-language pathology and audiology and includes separate chapters devoted to child and adult disorders. This edition includes a new chapter on pediatric audiology; expanded discussion of language acquisition; and more information on autism, ADHD, intellectual disabilities, and childhood aphasia. Case illustrations, figures, and photographs are used liberally to illustrate concepts and a capstone chapter highlights possible careers.

This edition includes a new chapter on pediatric audiology; expanded discussion of language acquisition; and more information on autism, ADHD, intellectual disabilities, and childhood aphasia.

An Introduction to Communication in the Classroom

The Role of Communication in Teaching and Training

Intended for students who have little or no background in the field, this text provides a basic introduction to the research and theory related to communication in the classroom. Blending social science and humanistic approaches, "An Introduction to Communication in the Classroom"'s concepts and applications will help enhance readers' ability to communicate with their students. FeaturesThe text offers a brief and basic introduction to concepts and applications related to communication in the classroom. Because the text does not assume any prior knowledge of communication concepts, the text is written to be very accessible, avoiding technical language and jargon. This brief, inexpensive text allows instructors lots of flexibility for incorporating it into their courses. Numerous applications throughout the text will help students connect the theory to practical communication skills that they will use in the classroom. The text blends the social science and humanistic approaches to instruction, offering a broad perspective of the available research in the field today. The text is written by experts in the field. In addition, the authors combine a total of 65 years of experience teaching instructional communication.Related Texts Mottet, Richmond, & McCroskey's "Handbook of Instructional Communication: Rhetorical and Relational Perspectives" 1/e (c)2006 Chesebro & McCroskey's "Communication for Teachers" 1/e (c)2002

The text blends the social science and humanistic approaches to instruction, offering a broad perspective of the available research in the field today. The text is written by experts in the field.

Acoustics in Hearing, Speech, and Language Sciences

An Introduction

Acoustics in Hearing, Speech, and Language Sciences: An Introduction gives readers a clear, comprehensive understanding of acoustics in the context of human communications through examples and analogies from everyday life or general experience. Mathematically the book stops short of calculus, using inductive reasoning to present material that can be proven only with calculus, and presenting multiple examples of mathematical calculations, with very explicit steps. Included are Questions and Problems sections focusing on often-misunderstood areas; Closer Look sections reinforcing and strengthening understanding of the material; and non-conventional, but scientifically accurate explanations of certain phenomena.

Mathematically the book stops short of calculus, using inductive reasoning to present material.