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Surveying the Relationship Between E-Banking Services Customers' Receptions and Expectations and Their Satisfaction and Loyalty at Refah Bank in Ardebil \\ Singaporean Journal of Business, Economics and Management Studies .- 2013, Vol. 2, No. 1

Can E-Banking Services Be Profitable?

Over the last few years European banks have spent billions of euros on new electronic channels. However, after some years of excitement it was clear that the banks' long-awaited sky-rocketing profits from this area would not be netted. Estonian banks have also invested in expanding and improving the IT systems and a number of new e-banking services have been developed. Until recently, most of the pricing decisions for e-bank services were made on the basis of a gut feeling as the current financial management information systems did not support such analysis. In this article the author explores the implementation techniques of Activity-Based Costing (ABC) in the banking sector on the example of an Estonian bank in order to analyze the cost structure for traditional and electronic channel transactions. The article shows how it is possible to implement ABC in banking and proves empirically that electronic channels help reduce the costs of both banks and their clients.

Over the last few years European banks have spent billions of euros on new electronic channels.

Senior Citizens’ Perceptions on E-banking Services

Senior Citizens' Perceptions On E-Banking Services presents the evolution of banking, the influence of information and communication technologies on banking and its products, and the quintessential role played by computer science in fulfilling banks' marketing objective of servicing senior customers at a lower cost, reaping more profits. It also highlights the use of advanced statistics and computer science to measure, mitigate and manage various risks associated with banks' business with its customers and other banks. In addition, the book reveals the growing influence of customer relationship management and data mining in tackling various marketing-related problems and fraud detection problems in the banking industry. Over recent years there has been a lack of a comprehensive and accessible textbook that deals with the broad spectrum of banking issues. This book will be insightful for students, academicians, and banking professionals.

Over recent years there has been a lack of a comprehensive and accessible textbook that deals with the broad spectrum of banking issues. This book will be insightful for students, academicians, and banking professionals.

E-Banking Services

This study is prepared to find the computer based banking services that currently several banks are providing to their customers. This book contains the introduction part; Background of the report, Origin of the Report, purpose, objective and scope of the report is given. Then the Methodology and some limitations are given. Online banking and its history, features, Security, Attacks, Counter measures have been discussed. Then discuss about the Automated Teller Machine (ATM). In this part discussed about its history, Location, financial networks, global use, hardware, software, security, alternative uses, reliability and fraud. Typical push & pull services offered under SMS banking, qualities of SMS banking, technologies employed for SMS banking, in the next part have a short description about Mobile banking. In this portion there is a mobile banking conceptual model, services offered under mobile banking challenges for mobile banking, security, reliability, Personalization. Then there is information about Electronics Funds Transfer (EFT), EFT POS, and Card based EFT, Transaction types, Authorization, Single message Authorization, Authentication.

This book contains the introduction part; Background of the report, Origin of the Report, purpose, objective and scope of the report is given. Then the Methodology and some limitations are given.

Customer Satisfaction Towards E-banking Services Offered by NEPAL SBI Bank LTD

A Case Study of Nepalese Commercial Bank

Research Paper (postgraduate) from the year 2019 in the subject Business economics - Offline Marketing and Online Marketing, grade: A, course: School of Commerce and Management, language: English, abstract: This study aims to analyze the ...