Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.
If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality ...
A romantic historical story full of adventure and invention, The Lighthouse Stevensons is a unique account of how a single family virtually defined the Scottish coast by designing and building lighthouses in the eighteenth and nineteenth centuries. For centuries the seas around Scotland were notorious for shipwrecks. Mariners' only aids were skill, luck, and a single coal-fire light on the east coast, which was usually extinguished by rain. In 1786 the Northern Lighthouse Trust was established, with Robert Stevenson appointed as chief engineer a few years later--the beginning of a partnership spanning almost two centuries and four generations of the same family, which became known as the "Lighthouse Stevensons." The Stevensons fought foul weather, jagged coastlines, and certain opposition to build these lighthouses in some of the most remote and inhospitable locations on the Scottish coast and reefs. They not only designed the lighthouses towers to resist the gales of the North Sea but supervised the actual construction under often desperate conditions and perfected a design of precisely chiseled interlocking granite blocks that would withstand the enormous waves that batter these stone pillars. The same Stevensons also developed the lamps and lenses of the lights themselves, which "sent a gleam across the wave" and saved the lives of thousands of sailors whose ships would otherwise have foundered on the headlands and hidden reefs of Scotland.
In this engrossing book, Bella Bathhurst reveals that the Stevensons not only supervised the construction of the lighthouses under often desperate conditions but also perfected a design of precisely chiseled interlocking granite blocks that ...
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By definitions, it could treat the various approaches such as the process of quantitative and behavioural ones as sub- systems in an overall theory of management. Thus, the systems approach may succeed where the process approach has ...
"This manual has been designed for the following MYOB products: MYOB Accounting v17, MYOB Accounting Plus v17, MYOB Premier v11, MYOB Premier Enterprise 5, MYOB AccountEdge v6".
This manual has been designed for the following MYOB products: MYOB Accounting v17, MYOB Accounting Plus v17, MYOB Premier v11, MYOB Premier Enterprise 5, MYOB AccountEdge v6.
Complex presentation will be possible once this guide is studied. Not only does it cover all aspects required by the ECDL/ICDL Advanced AM6 syllabus, but could also be used by those familiar with PowerPoint but wishing to further their knowledge. Topics include inserting and editing various types of image, as well as adding sounds and movies. Data files are supplied which allow you to practise the different features.Approved by the ECDL Foundation.
Complex presentation will be possible once this guide is studied.
Complex presentation will be possible once this guide is studied. Not only does it cover all aspects required by the ECDL/ICDL Advanced AM6 syllabus, but could also be used by those familiar with PowerPoint but wishing to further their knowledge. Topics include inserting and editing various types of image, as well as adding sounds and movies. Data files are supplied which allow you to practise the different features.Approved by the ECDL Foundation
Complex presentation will be possible once this guide is studied.
