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Total Quality Management

An Introductory Text

This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory

This book aims to provide the information required for any course in total quality management. It covers both service and manufacturing sectors, and parallels the development of general management theory with total quality management theory

Higher Education Management

Under such circumstances what should be the role of university management regarding service units ? In line with the decentralised vision of how the university should operate at all levels , the service units are completely responsible ...

The Ethics of Accounting and Finance

Trust, Responsibility, and Control

Members of the academic community, lawyers, government officials, and professionals in the accounting and financial services industries examine ethical issues of critical concern to contemporary business.

Edited and revised specifically for this volume, here are the best papers from the Tenth National Conference on Business Ethics, sponsored by Bentley College's Center for Business Ethics.