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Open and Big Data Management and Innovation

14th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2015, Delft, The Netherlands, October 13-15, 2015, Proceedings

This book constitutes the refereed conference proceedings of the 14th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2015, held in Delft, The Netherlands, in October 2015. The 40 revised full papers presented together with 1 keynote panel were carefully reviewed and selected from 65 submissions. They are organized in the following topical sections: adoption; big and open data; e-business, e-services,, and e-society; and witness workshop.

income level as a considerable positive predictor of the customers' acceptance of Tele‐banking in Saudi Arabia. Likewise, according to Kolodinsky et al. [20], the adoption rate of Internet banking channels was observed to be in the ...

Big Data Governance and Perspectives in Knowledge Management

The world is witnessing the growth of a global movement facilitated by technology and social media. Fueled by information, this movement contains enormous potential to create more accountable, efficient, responsive, and effective governments and businesses, as well as spurring economic growth. Big Data Governance and Perspectives in Knowledge Management is a collection of innovative research on the methods and applications of applying robust processes around data, and aligning organizations and skillsets around those processes. Highlighting a range of topics including data analytics, prediction analysis, and software development, this book is ideally designed for academicians, researchers, information science professionals, software developers, computer engineers, graduate-level computer science students, policymakers, and managers seeking current research on the convergence of big data and information governance as two major trends in information management.

Big data and central banks. Bank of England, Quarterly Bulletin. Retrieved from https://ssrn.com/abstract=2577759 Borio, C. (2013). The Great Financial Crisis: setting priorities for new statistics. Journal of Banking Regulation.

E-Banking an Initiative for Customer Relationship Management Vis a Vis SBI.

E-Banking as helped in establishing relations with customers and has provided convenience to the customers by reducing time in processing and transaction. In this Internet era when the active internet user have increased over 45.3 million and when we expect India to rise to third position in Internet usage by 2013, the need to incorporate CRM in operations and in business has increased. It has been estimated that there is about 60% cost saving in e-banking. In India, ICICI bank has started online banking in 1996. After it, City bank, IndusInd bank, HDFC bank introduced it. Very late it was introduced in nationalized banks like SBI, Bank of Baroda, Punjab National bank etc. Findings: It was found that people in the age group of 20-30 prefer e-banking. People above 40 years of age prefer branch banking as they find it easier and they have been banking this way for years. They need guidance for e-banking.While analyzing the benefits of modern banking system using CRM and traditional banking system we the researchers found that the e-CRM practices have in lot many ways simplified the life of the customers. The modern banking system has been found to be time savvy, cost effective and easy to access to the customers. However customers do have security issues in mind. Customers have rated SBI high on Trust and Service quality.

E-Banking as helped in establishing relations with customers and has provided convenience to the customers by reducing time in processing and transaction.

Electronic-banking and Management

Surveying the Relationship Between E-Banking Services Customers' Receptions and Expectations and Their Satisfaction and Loyalty at Refah Bank in Ardebil \\ Singaporean Journal of Business, Economics and Management Studies .- 2013, Vol. 2, No. 1

Strategic Public Relations Management

Planning and Managing Effective Communication Programs

This volume helps readers move from a tactical public relations approach to a strategic management style based on skillful use of research and planning techniques. Combining the key components of effective management and campaign design, the authors introduce students and practitioners to the tools needed for developing and presenting comprehensive, effective, and accountable plans. Employing clear, straightforward language, they cover techniques for planning and research, as well as the effective application of communication theory. Key features of the volume include the synthesis of knowledge in public relations and communication, covering the critical areas needed for a strategic approach to public relations, and ample real-world examples, providing concrete applications of principles and theories. With its practical and accessible approach, Strategic Public Relations Managementwill serve well as a text for public relations management and communication campaigns courses, and is essential as a reference for professional practice.

This volume helps readers move from a tactical public relations approach to a strategic management style based on skillful use of research and planning techniques.

Cases in Public Relations Management

The Rise of Social Media and Activism

Now in its third edition, Cases in Public Relations Management uses recent cases in strategic communication designed to encourage discussion, debate, and exploration of the options available to today's strategic public relations manager, with the help of extensive supplemental materials. Key features of this text include coverage of the latest controversies in current events, discussion of the ethical issues that have made headlines in recent years, and strategies used by public relations practitioners. The problem-based case study approach encourages readers to assess what they know about communication theory, the public relations process, and management practices. New to the third edition: Eighteen new cases including Snap, Wells Fargo, SeaWorld, United Airlines, and Starbucks. Additional emphasis on social media and social responsibility for communication management today. End-of-chapter activities that reinforce concepts. Developed for advanced students in strategic communication and public relations, this book prepares them for their future careers as communication and public relations professionals. The new edition features a fully enhanced companion website that includes resources for both instructors and students. Instructors will find PowerPoint Lecture Slides, Case Supplements, Instructor Guides, and Answer Keys for Quizzes and End-of-Chapter Activities. Students will benefit from Quizzes, a Glossary, and Case Supplements.

Key features of this text include coverage of the latest controversies in current events, discussion of the ethical issues that have made headlines in recent years, and strategies used by public relations practitioners.

Fundamentals of Collection Development & Management

Taking a fresh approach, this comprehensive guide outlines the step-by-step process of collection development and management. Expert librarian Peggy Johnson offers tips for organizing and staffing, conceiving policy and creating budgets, and developing, marketing and evaluating collections.

Taking a fresh approach, this comprehensive guide outlines the step-by-step process of collection development and management.

An Examination of the Systems Approach to Management Theory