Although the offering of financial products and services over the Internet by banks and financial institutions continues to spread, reports on Internet banking show that the adoption and usage of such services by consumers are low. Further, relatively little empirical research has been carried out to examine factors influencing users' adoption or use of Internet banking services, particularly in New Zealand. Hence, there is a need to identify relevant factors that influence New Zealand's bank customers' intentions to use Internet banking. This research used two commonly applied and empirically supported models of information technology adoption to achieve this objective. In this study, Davis's (1989) technology acceptance model (TAM) is extended by two external variables, namely risk and self-efficacy. The second model used is a reduced version of Moore and Benbasat's (1991) perceived characteristics of innovation (PCI) model, without the image and voluntariness constructs. A questionnaire was used to conducting a postal survey of 1000 individuals in Auckland, New Zealand. Out of 163 responses received 157(15.7%) were usable and with this data both research models were tested.
Although the offering of financial products and services over the Internet by banks and financial institutions continues to spread, reports on Internet banking show that the adoption and usage of such services by consumers are low.
Internet banking has become a global phenomenon.It is the fastest growing service that banks can offer in order to gain and retain new customers. However, the issue of adoption behaviour by final consumers seems to be a pivotal issue in the successful implementation of Internet banking. In some countries, Internet banking has proved to be very reliable and efficient whilst in some others, they are found to be extremely dormant due to adoption behaviour. This study tried to investigate if there are differences in Internet banking adoption behaviour between Ghana and Sweden. One bank each from Ghana and Sweden was selected for this study. The study employed the extended technology acceptance model and it was based on using both qualitative and quantitative approaches. Questionnaires were accordingly administered to some selected Internet banking customers of the two banks selected for this study. The study concludes that there is only a marginal or subtle difference in the adoption behaviour in Internet banking between Ghana and Sweden, and that, the low patronage of Internet banking in Ghana as compared to that of Sweden is due to reasons other than customers' adoption behaviour.
The study concludes that there is only a marginal or subtle difference in the adoption behaviour in Internet banking between Ghana and Sweden, and that, the low patronage of Internet banking in Ghana as compared to that of Sweden is due to ...
Indian banking industry has witnessed a sea change since its inception till now. Indian banking system has been the backbone of Indian economy. It has passed through distinct phases of post-independence and pre-independence. Earlier the primary objective of any bank was to increase the customer base, but now it has shifted to retaining the customer through increased satisfaction. With the introduction of technology into banking, expectations of customers also rose, which lead to extensive competition. This increased competition forced the banks to render best services at minimum prices for their successful survival and made the banks to focus towards satisfying the customers with the help of internet technology. Banking industry has now become one of the major users of the IT services. Thus, a need was felt to undertake such a project to understand the customers perspective towards the internet banking through this book.
Banking industry has now become one of the major users of the IT services. Thus, a need was felt to undertake such a project to understand the customers perspective towards the internet banking through this book.
Quality has been considered as an important aspect in software industry, in order to deliver error free, flexible and reliable software. The most familiar and popular software, which is globally used by the people is internet banking. The quality of internet banking system is achieved by software architecture and still the quality can be increased by using the design patterns. The design patterns have to be mined for the internet banking system and ten patterns are mined. The pattern based architecture for internet banking is proposed to enhance the quality attributes. It is designed by using the mined design patterns with pattern module library and customer profile by categorization of users on their behavioral utilization of services. The evaluation has to be performed on the traditional and proposed pattern based architectures to quantify the amount of improvement in various software qualities using SAAM. On evaluation, the pattern based architecture does well when it is compared to the qualities of the traditional architecture and the results are reported. Keywords: Quality attributes, design patterns, Pattern based architecture.
Internet banking is one among the new technological innovation facing the world of banking today. In Tanzania, Internet Banking (IB) is still at its earliest stages and therefore a need for financial institutions to provide service of high quality to satisfy and attract customers. In view of the above, this study was carried out in two banks [Standard Chartered bank and National Bank of Commerce (NBC, 2000)] that offer IB services with the objective of assessing the factors that influence customer satisfaction with Internet Banking. The findings revealed that quality of service specifically ease of use and security influence customer satisfaction. For non-Internet bank customers, level of awareness was among the reasons as to why customers do not use IB services followed by security and higher charges for individual customers. The study recommends for the bank management to train customers on how to perform IB services. Promotion activities should also be conducted to attract prospective customers. The government need also to develop to its citizens the social norm of regarding Internet banking services as an alternative way of delivering service in this age of information.
The electronic evolution is spreading through all sectors with the banking and thrift industries going through swift technological changes. This emerging phenomenon is sweeping through African countries with most banks adopting electronic systems such as ATMs, telephone banking and finally internet banking as the way forward. The internet banking presents a lot of opportunities and has its own challenges. While the implementation and the functioning of these digital systems seem to be relatively smooth in the advanced economies, the situation may be different for developing economies. This book examines the factors that will motivate or inhibit consumers to accept internet banking. A comparative case study approach with questionnaires, interviews and documents were used to investigate and analyze issues surrounding adoption of internet banking in transition economies.Finally, a set of recommended strategies are outlined to serve as a generic set of guidelines on what developing economies need in order to implement online banking for their personal customers.
This book was carried out to validate the conceptual model of internet banking. Internet banking is still at infancy stage in the world. Many studies focused on usage of internet banking but many factors on non-usage were overlooked. This research was carried out to validate the conceptual model of internet banking. The causes were identified and researched through correcting the causative factors so that internet banking can be used by more people. This will help the banking operations to be more cost effective. The research is focused on what are the customer s perceptions about internet banking and what are the drivers that drive consumers. How consumers have accepted internet banking and how to improve the usage rate were the focus of research area in this study. The purpose of this research is to determine the factors influencing acceptance level of internet banking by the bank customers. The study revealed that education, gender, income plays an important role in usage of internet banking. Not much research has been done on these areas as they were focused more on the acceptance of technology rather than on people.
Internet banking has played a vital role in the e-payment as it provides an online transaction platform to support many e-commerce applications such as online shopping, online auction, and Internet stock trading. In contrast to online purchases, the adoption of Internet banking is typically more complex, as it initiates a long-term relationship between the consumer and online banking services. This study examines various socioeconomic and demographic factors associated with the decision to adopt Internet banking.The Logit and OLS models were formulated to examine the decision to adopt Internet banking. The outcome from the empirical analysis demonstrates individual s income level, computer literate,frequent visit to the bank branches and Internet access were found to be statistically significant.
Internet banking has played a vital role in the e-payment as it provides an online transaction platform to support many e-commerce applications such as online shopping, online auction, and Internet stock trading.
Development in electronic banking technology has produced latest techniques of managing financial transactions, especially through the internet banking channel. In Pakistan, online banking is still a new technology and in its early stages as compared to developed countries. The key objective of the study is to investigate and analyze the factors that influence the customers to use online banking services. A total of 203 survey sample was tested in this research. Theoretical framework includes security, awareness about services and benefits, quality of internet connection, trust, perceived usefulness, perceived ease of use, intention to use internet banking and attitude towards using. Regression analysis was used to check the inter dependency among the relevant constituent and to test the hypothesis empirically. Results show that security, awareness about services and benefits, quality of internet connection, trust, perceived usefulness, perceived ease of use, attitude towards using have a significant impact on customer perception to use internet banking services.
Development in electronic banking technology has produced latest techniques of managing financial transactions, especially through the internet banking channel.
This study concerned the extent of adoption of internet banking and the factors affecting the adoption rate of internet banking services amongst the corporate customers of banks in Kenya. The need for the study arose in view of the increase in trends towards the adoption of internet banking. The study had two objectives namely to determine the extent of adoption of internet banking by corporate customers of the banks and to determine the factors that affect corporate customers' adoption of internet banking in Kenya. The action taken by bankers and policy makers in appropriately addressing critical issues will determine the success of Internet banking. The respondents were selected using stratified and judgmental sampling. The respondents were the Finance Managers, ICT managers and General Managers and middle level management staff of the organizations respondents who were believed to have the knowledge required for the study.In view of the findings, several recommendations were made which may be useful for bankers and other related organizations. Banks should make their customers more aware of their new internet banking products and services, to encourage higher adoption.
This study concerned the extent of adoption of internet banking and the factors affecting the adoption rate of internet banking services amongst the corporate customers of banks in Kenya.
