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An Investigation of Factors Influencing Corporate Customers Acceptance of Internet Banking

Master's Thesis from the year 2009 in the subject Computer Science - Internet, New Technologies, grade: B, - (Kampala International University, School of Postgraduate Studies), course: MBA (INFORMATION TECHNOLOGY), language: English, abstract: It is increasingly more interesting to the bank managers to understand what is important to customers when it comes to Internet banking, and especially banking conducted by the customers themselves. Corporate customers and Internet banking has been studied very modestly in the past, and especially the decision-making factors driving customers to go online. The purpose of this research is to identify the factors that influence corporate customers adoption of Internet banking services in Kenya, Uganda, Tanzania and Rwanda. The hypotheses are empirically evaluated by using Trade Finance customers of an East African bank as the target sample. Technology Acceptance Model (TAM) is the primary basis for the study. The information gathered from former studies that are mainly concentrating on private customer acts as a foundation for building an extension of TAM suitable for corporate customers. Due to the quantitative nature of the study, the results are analysed with statistical measures. The analysis reveals that corporate users are not motivated by the same factors as private users. In order to become Internet banking customers, it is extremely important for corporate users to have a system that is easy to use and operate with full support from the bank.

Master's Thesis from the year 2009 in the subject Computer Science - Internet, New Technologies, grade: B, course: MBA (INFORMATION TECHNOLOGY), language: English, abstract: It is increasingly more interesting to the bank managers to ...

Factors Influencing the Adoption of Internet Banking in Pakistan

Development in electronic banking technology has produced latest techniques of managing financial transactions, especially through the internet banking channel. In Pakistan, online banking is still a new technology and in its early stages as compared to developed countries. The key objective of the study is to investigate and analyze the factors that influence the customers to use online banking services. A total of 203 survey sample was tested in this research. Theoretical framework includes security, awareness about services and benefits, quality of internet connection, trust, perceived usefulness, perceived ease of use, intention to use internet banking and attitude towards using. Regression analysis was used to check the inter dependency among the relevant constituent and to test the hypothesis empirically. Results show that security, awareness about services and benefits, quality of internet connection, trust, perceived usefulness, perceived ease of use, attitude towards using have a significant impact on customer perception to use internet banking services.

Development in electronic banking technology has produced latest techniques of managing financial transactions, especially through the internet banking channel.

Internet Banking Among Corporate Bank Customers in Kenya

This study concerned the extent of adoption of internet banking and the factors affecting the adoption rate of internet banking services amongst the corporate customers of banks in Kenya. The need for the study arose in view of the increase in trends towards the adoption of internet banking. The study had two objectives namely to determine the extent of adoption of internet banking by corporate customers of the banks and to determine the factors that affect corporate customers' adoption of internet banking in Kenya. The action taken by bankers and policy makers in appropriately addressing critical issues will determine the success of Internet banking. The respondents were selected using stratified and judgmental sampling. The respondents were the Finance Managers, ICT managers and General Managers and middle level management staff of the organizations respondents who were believed to have the knowledge required for the study.In view of the findings, several recommendations were made which may be useful for bankers and other related organizations. Banks should make their customers more aware of their new internet banking products and services, to encourage higher adoption.

This study concerned the extent of adoption of internet banking and the factors affecting the adoption rate of internet banking services amongst the corporate customers of banks in Kenya.

Empirical Investigation of Internet Banking Usage in Turkey

This study is one of the rare empirical studies in Turkey and even in the world which offers its own research model to investigate factors that encourage and accelerate internet banking usage. It makes a contribution to the field by grouping the existing research factors in the current literature and categorizing the factors which convey same meanings.Expert group analysis is another point which differentiates the study from similar researches.The analysis was conducted for grouping current research factors in the literature and determining the research factors of this study.To the best of our knowledge, this study examines the direct effects of alliance services and customization/personalization on internet banking usage for the first time.Therefore, this study can be used as a guideline for both researchers and practitioners.It presents state of the art and the concerns of internet banking users.Therefore, researchers can benefit from it to become familiar with the field and extend the study by adding new research factors to the model.Moreover, it can be utilized by practitioners to develop and implement successful internet banking systems which will be accepted and used the mo

This study is one of the rare empirical studies in Turkey and even in the world which offers its own research model to investigate factors that encourage and accelerate internet banking usage.

Internet Banking, Developments and Prospects

"This paper addresses significant gaps in existing knowledge about the Internet banking landscape. Using information drawn from a survey of national bank examiners, we find that while only 20 percent of national banks offered Internet banking in Q3 1999, these transactional Internet banks accounted for almost 90 percent of national banking system assets and 84 percent of the total number of small deposit accounts. All of the largest national banks offered Internet banking, but only about 7 percent of the smallest banks offered it. Among institutions offering Internet banking, large banks are more likely than small banks to offer a broad range of services on the Internet. Matching call report data to the examiner survey information, we also find that banks in all size categories offering Internet banking tend to rely less on interest-yielding activities and deposits than do non-Internet banks, and institutions with Internet banking outperformed non-Internet banks in terms of profitability. Excepted from the superior performance of Internet banks versus non-Internet banks are de novo Internet banks, which were less profitable and less efficient than non-Internet de novos. Projections based on banks' plans as of Q3 1999 indicate that 45 percent of all national banks will be offering Internet banking by the beginning of 2001. While most of the growth in new Internet banking will be due to small banks coming online, almost half of all national banks had no plans to offer Internet banking. Large banks have more aggressive plans to offer business Internet banking services in the future than small institutions"--Office of the Comptroller of the Currency web site.

"This paper addresses significant gaps in existing knowledge about the Internet banking landscape.

Customer Behaviour Towards Internet Banking

A Study of the Dormant Users of Saudi Arabia

Technology acceptance, especially internet banking acceptance has become a vital issue in the business world today.

Key Factors that Determine Adoption of Internet Banking in Ethiopia

Internet Banking

Banking around the clock is no longer a remote possibility. But the banks don't have to keep their branches open 24 hours a day to provide this service. This is one of the biggest advantages of Internet banking. Advances in electronic banking technology have created new ways of handling banking transactions, especially via the online banking channel. In Ethiopia, internet banking is still in its early stages and it is not utilized as a considerable savings tool in operating costs for banks and in improving customer relationships. The intent of this book is to identify the factors affecting the adoption of Internet banking by customers in Ethiopia.

The intent of this book is to identify the factors affecting the adoption of Internet banking by customers in Ethiopia.