Total Quality Management in Higher Education

Symbolism or Substance? a Close Look at the Nigerian University System

If you want to improve quality, save money and provide better services to your customers, this book is for you.

For some time now, Total Quality Management (TQM), especially as espoused by W. Edwards Deming, ... research, and total quality, indicated that about 40 percent have integrated total quality principles into as many as 6 to 10 courses; ...