This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
"This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM)"--
"This textbook provides the understanding of all aspects of TQM and the implementation.
Total Quality Management (TQM), is an integrated approach in satisfying customer needs in totality on continuing basis, through involvement of each and every employee of the organization, making continuous improvement on one side and an appropriate cost effective technology on the other side. It is a management philosophy for professional excellence that too through customer orientation. With the rapid advancement in technology and awareness, the users (customers) have become highly quality conscious and demands quality, reliability and safety in product and service. In view of this, industries need to upgrade their quality continuously. Product and service quality requires managerial, technological and statistical concepts throughout all the major functions of an organization. The concepts like strategic management, competitive bench marking, self–managing teams, getting it right first time, zero defects, employee empowerment are important as a move towards Total Quality Management (TQM). This book provides a fundamental and comprehensive coverage of Total Quality Management (TQM) in simple and easy to understand language. The book is divided in to two parts, Part–I covers the principles and practices of TQM, while part–II covers the tools and technology of TQM. The book covers the syllabi of various university and therefore, should serve the needs of students of MBA and those of engineering, technology, and related disciplines. The professionals too will find this book to be a valuable reference in the field.
This book provides a fundamental and comprehensive coverage of Total Quality Management (TQM) in simple and easy to understand language.
Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages. And in the last few years, the world has gone through many major changes in terms of information technology, quality system standards, customer satisfaction levels, economic changes, approaches of the government and political alignments on the national and international level. Keeping these developments in mind, Total Quality Management, 5e has been revised to focus on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.
Over the years, total quality management has become very important for improving a firm's processing capabilities to sustain competitive advantages.
Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to the Indian industry is emphasized.
The revised edition of Total Quality Management: For Anna University focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy.
This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world. Key topics covered include global competitiveness, strategic management, quality culture, employee empowerment, leadership, teamwork, communication, and education and training.
This textbook features a straightforward, practical look at applying the theories and principles of total quality in the real world.
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. This book gives an exploratory overview of the contributions of certain national and international organizations that operate in Africa towards an effective delivery of products and services.
This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts.
Mutu terpadu atau disebut juga Total Quality Management (TQM) dapat didefinisikan dari tiga kata yang dimilikinya yaitu: Total (keseluruhan), Quality (kualitas, derajat/tingkat keunggulan barang atau jasa), Management (tindakan, seni, cara menghendel, pengendalian, pengarahan). Dari ketiga kata yang dimilikinya, definisi TQM diartikan sebagai sistem manajemen yang berorientasi pada kepuasan pelanggan (customer satisfaction) dengan kegiatan yang diupayakan benar sekali (right first time), melalui perbaikan berkesinambungan (continous improvement) dan memotivasi karyawan, maka TQM dapat di pandangan sebgai suatu sistem manajemen kualitas yang berfokus pada Pelanggan (Customer focused) dengan melibatkan semua unsur karyawan dalam melakukan peningkatan atau perbaikan yang berkesinambungan dan berpartisipasi secara aktif dalam melakukan peningkatan proses, produk, layanan serta budaya dimana mereka bekerja sehingga menghasilkan kualitas terbaik dalam Produk dan Layanan yang pada akhirnya dapat mencapai tujuan kepuasan pelanggan. Strategi yang digunakan pada TQM diantaranya data dan komunikasi yang efektif untuk meng-integrasikan kedisplinan kualitas ke dalam budaya dan kegiatan-kegiatan perusahaan. Maka dari itu Buku ini menyajikan seluruh kebutuhan-kebutuhan para pegawai sebagai inovasi baru untuk menciptakan tatanan pengalolaan, juga menjadikan gudang wawasan bagai kalangan pembaca. Oleh sebab itu buku ini hadir kehadapan sidang pembaca sebagai bagian dari upaya diskusi sekaligus dalam rangka melengkapi khazanah keilmuan dibidang manajemen, sehingga buku ini sangat cocok untuk dijadikan bahan acuan bagi kalangan intelektual dilngkungan perguruan tinggi ataupun praktisi yang berkecimpung langsung dibidang manajemen.
Mutu terpadu atau disebut juga Total Quality Management (TQM) dapat didefinisikan dari tiga kata yang dimilikinya yaitu: Total (keseluruhan), Quality (kualitas, derajat/tingkat keunggulan barang atau jasa), Management (tindakan, seni, cara ...
