Sebanyak 3194 item atau buku ditemukan

PENGANTAR MANAJEMEN HOSPITALITY

Hospitality bukan hanya soal keramah-tamahan seperti dalam arti sempit bahasa (hospitable). Namun hospitality yang merupakan pengetahuan dan seni yang kompleks dalam bisnis jasa, yaitu jasa dengan pelayanan penuh rasa hormat dan penuh rasa kemanusiaan sesuai kebutuhan jiwa manusia yang ingin dihormati dan dihargai sebagai manusia seutuhnya yang memiliki akal dan budi. Bisnis hospitality bukan hanya tentang menjual kamar-kamar hotel kelas elit, ataupun menjual makanan-makanan enak untuk sekedar memenuhi kebutuhan perut. Akan tetapi bisnis hospitality adalah bisnis yang membutuhkan jiwa atau ruh dalam sendi-sendi operasionalnya. Hospitality adalah mengenai bagaimana menciptakan produk mati menjadi hidup, sehingga langsung dapat menyentuh perasaan pelanggan sebagai manusia yang juga memiliki jiwa (ruh). Dalam hospitality, melayani sepenuh hati merupakan kunci dalam memberikan pelayanan kepada pelanggan, termasuk membantu aktualisasi diri mereka sebagai seorang manusia sejati. Pelayanan sepenuh hati tersebut harus mampu diaplikasikan pelaku usaha selaku penyedia jasa yang baik. Dengan kondisi demikian diharapkan pelanggan atau wisatawan akan merasa puas, semakin mencintai produk yang kita tawarkan, bahkan kalau bisa loyal, atau membuat rekomendasi produk kita kepada rekan-rekannya.

Hospitality bukan hanya soal keramah-tamahan seperti dalam arti sempit bahasa (hospitable).

Pengantar Ilmu Ekonomi Mikro

Buku yang berjudul Pengantar Ilmu Ekonomi Mikro berisi teori dasar ekonomi mikro. Buku ini disusun agar mahasiswa lebih mudah dalam mempelajari mata kuliah Ekonomi Mikro. Mata kuliah ini adalah mata kuliah dasar yang diajarkan pada semester pertama sehingga tidak memiliki prasyarat khusus. Buku ini terdiri dari 15 bab yang membahas topik-topik dasar ekonomi mikro secara komprehensif. Selain itu, buku ini dimulai dari konsep dasar teori ekonomi, penjelasan ilmu ekonomi dari sisi konsumen, penjelasan ilmu ekonomi dari sisi produsen serta konsep ekonomi kesejahteraan.

Buku yang berjudul Pengantar Ilmu Ekonomi Mikro berisi teori dasar ekonomi mikro.

The Citizenship Teacher's Handbook

A practical and passionate resource that provides support for Secondary teachers in teaching Citizenship effectively.

A practical and passionate resource that provides support for Secondary teachers in teaching Citizenship effectively.

The Oxford Handbook of Citizenship

Contrary to predictions that it would become increasingly redundant in a globalizing world, citizenship is back with a vengeance. The Oxford Handbook of Citizenship brings together leading experts in law, philosophy, political science, economics, sociology, and geography to provide a multidisciplinary, comparative discussion of different dimensions of citizenship: as legal status and political membership; as rights and obligations; as identity and belonging; as civic virtues and practices of engagement; and as a discourse of political and social equality or responsibility for a common good. The contributors engage with some of the oldest normative and substantive quandaries in the literature, dilemmas that have renewed salience in today's political climate. As well as setting an agenda for future theoretical and empirical explorations, this Handbook explores the state of citizenship today in an accessible and engaging manner that will appeal to a wide academic and non-academic audience. Chapters highlight variations in citizenship regimes practiced in different countries, from immigrant states to 'non-western' contexts, from settler societies to newly independent states, attentive to both migrants and those who never cross an international border. Topics include the 'selling' of citizenship, multilevel citizenship, in-between statuses, citizenship laws, post-colonial citizenship, the impact of technological change on citizenship, and other cutting-edge issues. This Handbook is the major reference work for those engaged with citizenship from a legal, political, and cultural perspective. Written by the most knowledgeable senior and emerging scholars in their fields, this comprehensive volume offers state-of-the-art analyses of the main challenges and prospects of citizenship in today's world of increased migration and globalization. Special emphasis is put on the question of whether inclusive and egalitarian citizenship can provide political legitimacy in a turbulent world of exploding social inequality and resurgent populism.

This Handbook is the major reference work for those engaged with citizenship from a legal, political, and cultural perspective.

Flexible Citizenship

The Cultural Logics of Transnationality

Ethnographic and theoretical accounts of the transnational practices of Chinese elites, showing how they constitute a dispersed Chinese public, but also how they reinforce the strength of capital and the state.

Social scientists and Asia specialists alike will find the work indispensable, both for its redefinition of analytic terrain and for the new directions of research it suggests."--Ashraf Ghani, Johns Hopkins University

Seven Steps to Effective Instructional Leadership

Updated Edition of Best Seller! Become a more effective instructional leader with research-based information and activities.

Updated Edition of Best Seller! "You won′t find a more practical, detailed guide to improving school effectiveness than is contained between the covers of this book!

Features of Effective Educational Leadership from the Perspectives of Teachers

The purpose of this study was to investigate the important characteristics and features influencing effective educational leadership from the perspectives of teachers. There were six main features that were investigated in this study. These are: model the way, inspire a shared vision, challenge the process, enable others to act, encourage the heart, and have a global mind set. The study was guided by one research question. Data for this study were collected through a survey questionnaire. It contains 36 close ended-questions and one open-ended question. The instrument rated responses on a five level Likert Scale questionnaire which is rated from strongly agree to strongly disagree. The participants were 414 teachers from public school of Al Ain Educational Zone. After collecting the questionnaires, data were analyzed using the analytical software the SPSS. For the open-ended question, the suggested features were computed to find out the percentage and frequency. The results of the study indicated that there are eight important features of effective educational leadership. Three of these features were ordered to be three important features of effective educational leadership. These three most important features are: treating people with dignity and respect, encouraging and praising people for their jobs, and setting a personal model of what is expected.

There were six main features that were investigated in this study. These are: model the way, inspire a shared vision, challenge the process, enable others to act, encourage the heart, and have a global mind set.

VISIONARY LEADERSHIP

This book has been geared towards orientating visionary leaders to be sharp in perspectives and give them focus to help them lead well their followers and give them sense of direction, so that they can be of like-mind as well as to clear ...

Global Leadership

The Next Generation

The follow-up to Marshall Goldsmith's 500,000-copy bestseller The Leader of the Future, Global Leadership: The Next Generation systematically identifies what tomorrow's leaders will need to know, do and believe in order to successfully lead the global enterprise of the future. Drawing on the results of an extraordinary 2-year Accenture study of emerging business leaders, this book shows why the skills of today's global leaders won't be enough--and why tomorrow's leaders won't resemble today's. Goldsmith and his co-authors first identify five new "factors of leadership" and their implications: global thinking, appreciation of diversity, technological savvy, a willingness to partner and an openness to sharing leadership. They explain what it will mean to lead in an era where intellectual capital is the dominant source of value; how to lead people whose backgrounds and values may be radically dissimilar from yours; and why achieving personal self-mastery is now a fundamental prerequisite for leading others. From the evolution of "federated," semi-autonomous organizational structures to the personal leadership challenges now arising from globalism, this book offers unprecedented insights into the new challenges of leadership--and what it will take to meet them.

From the evolution of "federated," semi-autonomous organizational structures to the personal leadership challenges now arising from globalism, this book offers unprecedented insights into the new challenges of leadership--and what it will ...

Developing Our Leaders for This Century's Challenges

Insights from Global Leaders

As we emerge from the COVID-19 pandemic, the world is a very different place from what it was before. The pandemic has caused us to question our values, our ethics, even the trust we place in science, institutions and society. It has also highlighted the paucity of leadership around the world. With the urgent need to address global challenges like climate change, social inequality and digital disruption, there has never been a more important time for effective, innovative and courageous leadership.In this book, six distinguished leaders share thoughtful, personal insights from their decades of leadership experience, including key lessons they have learned along the way. These leaders include:?Andrew Liveris AO, founding donor of the Andrew N. Liveris Academy for Innovation and Leadership, and former chairman and CEO of the Dow Chemical Company; ?Ajay Banga, executive chairman, and former CEO and president of Mastercard; ?Paul Polman, co-founder and chair of IMAGINE, and former CEO of Unilever; ?Ginni Rometty, executive chairman, and former chairman, president and CEO of IBM;? Sharan Burrow AC, secretary-general, International Trade Union Confederation; and? Alan Finkel AO, Australia's former Chief Scientist. The conversational, Q&A format of the book clearly distils the leaders' lessons and insights, and highlights vital areas of interest for everyone. Each chapter ends with succinct reflections from the Liveris Academy scholars, summarising the inspirational exchange between global leaders - established and aspiring.Full of powerful lessons, thought-provoking reflections, and encouraging advice, this book is sure to inspire anyone with an interest in leadership and a better future for all.

Each chapter ends with succinct reflections from the Liveris Academy scholars, summarising the inspirational exchange between global leaders - established and aspiring.Full of powerful lessons, thought-provoking reflections, and encouraging ...