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Some Issues About Risk Management for E-Banking

The e-banking or on-line banking is a service provided by many banks and credit unions that allow to conduct banking transactions over the Internet using the information and communication technology.Continuing technological innovation and competition among existing banking organisations and new entrants have allowed for a much wider array of banking products and services to become accessible and delivered to retail and wholesale customers through an electronic distribution channel collectively referred to as e-banking. However, the rapid development of e-banking capabilities carries risks as well as benefits.To minimize legal and reputation risk associated with e-banking activities conducted both domestically and cross-border, banks should make adequate disclosure of information on their web sites and take appropriate measures to ensure adherence to customer privacy requirements applicable in the jurisdictions to which the bank is providing e-banking services.

E-banking Management

E-Banking

Are Families Who Use E-Banking Better Financial Managers?

Using the 2001 Survey of Consumer Finances, the contribution of various electronic banking technologies to financial management practices of U.S. households are explored. Results for a three-level ordered probit model reveal that, controlling for a range of socioeconomic, demographic, experiential and attitudinal characteristics, consumers' use of direct deposit, phone banking and computer banking are associated with "better" financial management. Implications for firms, educators, and policy makers are provided.

Evaluation of Individual Customers' Satisfaction Level

Go Clean Go Green

Sustainable development means a development that sustain for a long term in such a way to meet out today's requirement, without settling on potential of coming genesis to fulfill their own requirements. In tune with sustainable development, the financial sector of any country has a very crucial role in the development of an economy of that country and the same thing goes with India as well. Seeing the dominant position of banking sector in any financial system of the country, as well as in India its role in sustainable development cannot be done away with. With ever increasing environmental concerns and the need for its protection, the E banking has potential of having a crucial role in this direction. Seeing the commitment of India to cut its carbon intensity by 2020 opens the door for Indian banks also in field of E banking which seems to be the future of banking all over the world including India. It is not only providing a unique experience to customer in relation to banking but at the same time is helpful for environment also. The banks by way of E banking are thus marching for an IT based bank customer relation. The measures for E banking are resulting in benefits for the overall banking sector, economy as well as environment. But the obstacle for adopting green initiatives by banks still remains there because of lacking of sufficient policies and regulations. For this, the government and the apex bank have a big role to play in promoting E banking. Banking sector with a healthy customer-base can trap the potential of emerging technology in E banking by way of going on for best practices for sustainable growth and development in banking sector for sake of environment.

Your e-banking future

Risk Management for E-banking & E-money Activities

E-Banking an Initiative for Customer Relationship Management Vis a Vis SBI.

E-Banking as helped in establishing relations with customers and has provided convenience to the customers by reducing time in processing and transaction. In this Internet era when the active internet user have increased over 45.3 million and when we expect India to rise to third position in Internet usage by 2013, the need to incorporate CRM in operations and in business has increased. It has been estimated that there is about 60% cost saving in e-banking. In India, ICICI bank has started online banking in 1996. After it, City bank, IndusInd bank, HDFC bank introduced it. Very late it was introduced in nationalized banks like SBI, Bank of Baroda, Punjab National bank etc. Findings: It was found that people in the age group of 20-30 prefer e-banking. People above 40 years of age prefer branch banking as they find it easier and they have been banking this way for years. They need guidance for e-banking.While analyzing the benefits of modern banking system using CRM and traditional banking system we the researchers found that the e-CRM practices have in lot many ways simplified the life of the customers. The modern banking system has been found to be time savvy, cost effective and easy to access to the customers. However customers do have security issues in mind. Customers have rated SBI high on Trust and Service quality.

Electronic-banking and Management

Technology Trust and E-banking Adoption

Surveying the Relationship Between E-Banking Services Customers' Receptions and Expectations and Their Satisfaction and Loyalty at Refah Bank in Ardebil \\ Singaporean Journal of Business, Economics and Management Studies .- 2013, Vol. 2, No. 1

E-Banking

Can E-Banking Services Be Profitable?

Over the last few years European banks have spent billions of euros on new electronic channels. However, after some years of excitement it was clear that the banks' long-awaited sky-rocketing profits from this area would not be netted. Estonian banks have also invested in expanding and improving the IT systems and a number of new e-banking services have been developed. Until recently, most of the pricing decisions for e-bank services were made on the basis of a gut feeling as the current financial management information systems did not support such analysis. In this article the author explores the implementation techniques of Activity-Based Costing (ABC) in the banking sector on the example of an Estonian bank in order to analyze the cost structure for traditional and electronic channel transactions. The article shows how it is possible to implement ABC in banking and proves empirically that electronic channels help reduce the costs of both banks and their clients.

Measuring the Quality of E-Banking Portals - an Empirical Investigation

Purpose - In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services andcharacteristics that transform a web site into a portal as well as into the dimensions that determine the customer's evaluation of the portal's service quality.Design/methodology/approach - Based on an empirical study in the field of e-banking, the authors validate a measurement model for the construct of web portal quality based on the following dimensions: security and trust, basic services quality, cross-buying services quality, added value,transaction support and responsiveness.Findings - The identified dimensions can reasonably be classified into three service categories: core services, additional services, and problem-solving services.Originality/value - The knowledge of these dimensions as major determinants of consumer's quality perception in the internet provides banks a promising starting point for establishing an effective quality management for their e-businesses.

Core Banking Software (CBS) Implementation Challenges of E-Banking

Banking and financial sectors all around the world have embraced ICT to facilitate their customers with efficient services and innovative products through multi-channel. The central engine that runs the core operations of the banking and financial institution is the Core Banking Software (CBS). The operational efficiency of a bank largely depends on the CBS. Moreover, it determines what a bank can offer in the future. In Bangladesh, ICT embracement has got momentum in the last decade. Some first mover banks in Bangladesh are in the process of CBS upgradation, and some other banks are trying to implement CBS to improve competitiveness, operational efficiency, and regulatory compliance. However, CBS implementation has challenges; improper attention to these challenges may result in poor CBS performance. This exploratory study tried to identify the challenges that commercial banks in Bangladesh encounter in the process of core banking system implementation or upgradation. Factor analysis has been used to analyze data from 153 respondents from seven commercial banks. This study found three primary sources (factors) of CBS implementation challenges: management, technology and vendor. These factors include: consensus on requirements, the role of employees, vendor capabilities and credentials, the software flexibility, user friendliness, capability to meet requirements, employee skill set required and data migration. The findings may help the academicians to explore the factors in other cultures, countries and cross-industry. It will also help the banking practitioners to concentrate on this challenging area to better implement and upgrade the core banking software in future.

Strategi Pengembangan Layanan E-Banking Syariah

Perkembangan teknologi yang semakin hari semakin maju dan berkembang dengan cepat telah membawa dampak perubahan pada pola perilaku masyarakat saat ini. Masyarakat mulai beralih ke arah digitalisasi yang membuat aktivitas semakin mudah cepat dan efisien. Bagi dunia perbankan sendiri, digitalisasi merupakan suatu keharusan karena setiap nasabah mengharapkan pelayanan dengan kecepatan, kemudahan, kenyamanan dalam bertransaksi. Teknologi informasi begitu penting dalam dunia bisnis tidak terkecuali sektor perbankan. Pemanfaatan penggunaan teknologi untuk memberikan pelayanan yang lebih baik kepada para nasabahnya bank meluncurkan media layanan transaksi perbankan berbasis teknologi informasi yaitu electronic banking (e-banking). Layanan e-banking membuka kesempatan bagi nasabah untuk melakukan transaksi perbankan melalui perangkat ponsel atau Personal Data Asistent (PDA).

Senior Citizens’ Perceptions on E-banking Services

Senior Citizens' Perceptions On E-Banking Services presents the evolution of banking, the influence of information and communication technologies on banking and its products, and the quintessential role played by computer science in fulfilling banks' marketing objective of servicing senior customers at a lower cost, reaping more profits. It also highlights the use of advanced statistics and computer science to measure, mitigate and manage various risks associated with banks' business with its customers and other banks. In addition, the book reveals the growing influence of customer relationship management and data mining in tackling various marketing-related problems and fraud detection problems in the banking industry. Over recent years there has been a lack of a comprehensive and accessible textbook that deals with the broad spectrum of banking issues. This book will be insightful for students, academicians, and banking professionals.

ANALISIS PENGARUH E-BANKING DAN KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH

ANALISIS PENGARUH E-BANKING DAN KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH

E-Banking and Business Models

India has a great population with diverse culture, and a wide diversity of income, marked between the nations. A lot of level of illiteracy of a huge fraction of the people but, at the similar, the nation has great talent for management skills and technological advancement. About 30 to 35 percent of the people lives in large cities and towns and some have spread too little city and rural areas.