@misc{ais_repository_2728202,
  title = {Manajemen Kualitas Jasa},
  author = {Farid Firmansyah & Rudy Haryanto},
  year = {2021},
  publisher = {Duta Media Publishing},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:20038}
}